Member FAQs

Start by choosing the pathway that best fits where you are right now. If you're looking to change career, begin with the Career Change Pathway, which starts with Reflect.

Then introduce yourself in the community. Share where you are in your career right now and what you'd like to change.

Reflect, Rebrand, Relaunch is the framework behind the Career Change Pathway:

• Reflect: get clear on your skills, strengths and priorities, and identify roles that genuinely fit.
• Rebrand: translate your experience so employers understand its value.
• Relaunch: build the confidence and strategy to move forward with a practical plan.

Work through it in order, at your own pace. You can return to any stage whenever you need to. Content for each stage is still being added, so you'll see the pathway build up over time.

The Lab is self-paced, so you can fit it around work and life. Steady progress makes the biggest difference, so it helps to set aside a regular slot each week, even a short one.

No. Each membership is for one person, and your login is for your own use only.

There's one 90-minute live group mentorship session on Zoom each month. Dates and times are shared inside the Lab.

Every session is recorded, and the recording is available inside the Lab so you can catch up whenever suits you.

No. Sessions are recorded, so if you'd rather not appear in the recording, keep your camera off and use the chat to take part.

No. Recordings are for members only and are available inside the Lab. Please don't download or share them, as they may include other members.

If a session has to be moved, it will be rescheduled and you'll be told inside the Lab.

• Helix, your AI career coach (beta)
• A 90-minute live group mentorship session every month
• The member community
• The Lab's career pathways, including the Career Change Pathway
• Video trainings, with new videos added every week
• Practical tools, such as CV templates, the interview example generator and the values card sort, released as each one is ready

The Lab is growing quickly, so not everything is in place yet. Everything that's added is included in your membership at no extra cost.

As an early member, you've joined while the Lab is still being built, which is why founding members pay less. Video trainings are added every week, and often more frequently. Tools are released once they've been fully tested and polished, so they work properly when you use them.

You'll get every new video and tool as it's added, at no extra cost.

Lab materials are for your own career development. Please don't copy, share, resell or publish them. Anything you create with them, like your own CV, is yours.

Helix is the Lab's own AI-powered career coach. Use it to talk through your thinking, reflect on your skills and priorities, and keep momentum between steps of the pathway.

You log in to Helix with your email address.

Your conversations are saved so you can pick up where you left off. They can only be accessed by logging in with your email. For more on how your data is handled, see our Privacy Policy.

Helix is still being developed and will keep improving. While it's in beta, it may occasionally be unavailable or give an answer that isn't quite right. Your experience helps shape how it develops, so feedback is always welcome at [email protected].

Treat Helix as a thinking partner. Its suggestions are guidance only and don't replace your own judgement, the live mentorship sessions, or professional advice. AI is a powerful tool for your career, but it works best alongside human support.

The Lab is a supportive, professional and inclusive space. In short:

• Treat everyone with respect. Discrimination, harassment and bullying are not allowed, full stop.
• Keep challenge constructive: kind, focused on ideas rather than people, and offered to help.
• What members share in the Lab stays in the Lab.
• Don't share anyone's personal information without their permission.
• Keep posts relevant to careers and personal development.
• Use your real identity.

The full standards are in section 5 of the Lab Terms & Conditions.

No. The Lab is not a selling platform. Self-promotion of any kind isn't allowed, including network marketing (MLM), affiliate links, personal businesses, unconnected products or services, and private messages to members to sell to them.

The only exception is something the Lab admin has approved in advance. Approval is unlikely, and is only given where something clearly benefits the whole group.

No. Please don't screenshot, record, copy or share other members' posts, details or stories outside the community. Members need to feel safe being open here.

Contact the Lab admin at [email protected] rather than responding publicly. Concerns are taken seriously, and breaches of the standards can lead to posts being removed, a warning, or a membership being suspended or ended.

Your membership renews automatically at the end of each paid period, using your saved payment method, unless you cancel before your renewal date.

No. If you joined at the founder price of £99/year, that price stays locked in for as long as your membership continues without a break.

You can manage your payment details through your Stripe customer portal. If you have any trouble, email [email protected].

You'll be asked to update your payment details. If payment still isn't made, your access may be paused or ended, so it's worth updating your card as soon as you can.

Yes, within 14 days of joining. If the Lab isn't right for you, email [email protected] within 14 days of your first payment for a full refund. Your access ends once the refund is processed.

The guarantee applies to your first payment only, not to renewals.

You can cancel at any time through your Stripe customer portal or by emailing [email protected].

Cancelling stops future renewals. You keep full access until the end of your current paid period. No partial refunds are given for unused time.

Yes, you're welcome back at any time. You'll pay the membership price in place when you rejoin. Founder pricing doesn't carry over once a membership has ended.