Website Terms of Use

1. About us

2. Conditions of use

By using this website, you confirm that you have read these terms and agree to comply with them. If you do not agree, please stop using the website.

These terms cover your use of the website only. If you book coaching or join the Career Accelerator Lab, your agreement with us for that service is set out separately, for example in our One to One Coaching Agreement, and those terms will apply to the service.

3. Privacy

Before you continue using our website, please read our Privacy and Cookie Policy. It explains how we collect and use personal information and how we use cookies.

4. Age restriction

You must be at least 18 years of age to use this website. By using it, you confirm that you are at least 18 and can legally agree to these terms.

5. Information on this website

The content on this website, including articles, guides, downloads and examples, is general information to support your career thinking. It is not professional legal, financial, medical or mental health advice, and it does not take your individual circumstances into account.

Career outcomes depend on many factors outside our control, including the job market and your own actions. Nothing on this website is a promise or guarantee that you will secure a particular job, interview, salary or result. Any guarantee we offer applies only on the terms set out in the relevant service agreement.

We try to keep the website accurate and up to date, but we cannot promise that it will always be complete, current or available without interruption.

6. Free tools, including the Career Language Translator

Our free tools, such as the Career Language Translator, generate suggestions automatically. The results are a starting point only. They may not always be accurate or suitable for your situation, so please review and adapt anything you use, especially in a CV or job application.

The Career Language Translator works entirely in your browser and does not store anything you type. You can find out more in our Privacy and Cookie Policy.

7. Intellectual property

All materials, products and services provided on this website are the property of KL Neeson Coaching Ltd or its licensors, including all copyright, trade marks and other intellectual property. This includes the Reflect, Rebrand, Relaunch framework and all text, images, videos, templates and downloads.

You may view and download content for your own personal, non-commercial use. You must not reproduce, redistribute, sell or adapt our content in any way, including electronically, digitally or through new trade mark registrations, without our written permission.

If you upload or publish content on our website or platforms, you grant KL Neeson Coaching Ltd a royalty-free, non-exclusive licence to display, use, copy and share that content in connection with our services. For any questions about intellectual property, please contact us.

8. User accounts

You may be asked to register and provide personal information to use parts of the website or our platforms. You are responsible for making sure this information is accurate and for keeping your login details safe and secure. You are responsible for all activity under your account.

If you think the security of your account may have been compromised, please tell us immediately so we can deal with it.

We may suspend or close accounts, edit or remove content, or cancel orders where we reasonably believe these terms have been broken, or for another valid reason. Where we cancel a paid order, we will refund any amount owed to you.

9. Acceptable use

You must not use this website:

• in any way that breaks the law or is fraudulent
• to send or upload anything harmful, offensive or misleading, or any viruses or malicious code
• to try to gain unauthorised access to the website, its server or any connected system
• to copy or scrape content in bulk, including for training automated or AI systems, without our written permission

10. Links to other websites

Our website may link to other websites, such as booking, payment or social media platforms. We are not responsible for the content or privacy practices of those websites, and a link does not mean we endorse them.

11. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.

Subject to this, we are not liable for any loss or damage arising from your use of, or inability to use, this website, from your reliance on its content, or from your misuse of the website. We only provide the website for personal, non-commercial use, and we are not liable for any loss of profit, business or opportunity.

12. Your responsibility to us

If you break these terms or misuse the website, you agree to cover any reasonable losses, claims or costs that KL Neeson Coaching Ltd suffers as a direct result.

13. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated at the top. Please check it whenever you use the website. If you have an account with us, we will also email you about any significant changes.

These terms are the whole agreement between you and KL Neeson Coaching Ltd about your use of this website, and they replace any earlier versions.

14. Applicable law and disputes

These terms are governed by the law of England and Wales. Any dispute about them or your use of the website will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you have a concern, please contact us first at [email protected] and we will do our best to resolve it.